Job: Product Service Engineer

Job Title: Product Service Engineer
Contract Type: Permanent
Location: Essex
Salary: £0 - £36000 per annum, Benefits: Competitive Benefits
Start Date: 2018-02-14
Contact Name: Kirsty McKinnon
Job Published: 6 months ago

Job Description

Product Service Engineer

Essex – This role includes international travel so you do not need to be based in the Essex area.

Up to £36,000 + benefits

This position is best suited to a pro-active engineer passionate about continuous improvement and confident working with varied stakeholders across a multi-national business. Does this sound like you?

Then this could be a great opportunity to join a global leader in the design and manufacture of scientific solutions into highly regulated industries. Recognised as a Top European employer they can offer an excellent work environment and strong company benefits package.

Joining as service engineer your role will be to provide and maintain product information supplied to the service centers so they can provide a consistent and high-quality repair and calibration service to their customers throughout a product's lifecycle. In addition, you will be responsible for implementing change and promoting a culture of continuous improvement to ensure repair systems and processes deliver and exceed the requirements of the customer, the business and industry regulatory bodies.

Full responsibilities will include:

-          Managing New Product Introductions (NPI) ensuring service centers have implementation plans in place prior to launch

-          Ensuring repair centers are fully set up to process a case in line with all KPI’s

-          Establishing plans to manage and resolve delays within the repair functions i.e. training, risk assessments, repair forecasting, safety stock etc.

-          Review and distribute document changes and service notes

-          Maintain Product roadmaps

-          Drive improvements across Quality, Cost and Delivery

To carry out this position they are looking for engineers who are degree qualified or who can demonstrate 5 years + experience in a service support role. You will also need to evidence the ability to fully understand the role and skills of a repair and calibration technician.

This role will include significant international travel.

To discuss this opportunity further in relation to your skills and experience please get in touch on 0121 237 3304 or by email